Travelers 2-5-10 and BC CPG

Travelers 2-5-10 and BC CPG

Traveller’s 2-5-10 Home Warranty

All new homes in British Columbia are protected by the Travellers Canada 2-5-10 Home Warranty, which provides mandatory warranty coverage for new residential construction. This coverage is regulated by the province and designed to protect homeowners against certain construction defects.

The warranty includes:
  1. 2 years on materials and labour, including defects in workmanship, delivery systems, and building envelope components such as windows, doors, and caulking
  2. 5 years on the building envelope, covering water penetration caused by failures in the exterior wall system
  3. 10 years on structural defects, including major failures of load-bearing elements that affect the home’s structural integrity

Warranty coverage begins on the home’s possession date. Homeowners are responsible for proper maintenance and for reporting issues within the applicable warranty period, following the warranty provider’s claims process.

BC Construction Performance Guide (BC CPG)


The BC Construction Performance Guide is an industry reference published by BC Housing that outlines acceptable performance standards for residential construction in British Columbia.

The guide:
  1. Defines what is considered normal or acceptable in new homes
  2. Recognizes that minor imperfections and changes may occur as a building settles
  3. Helps homeowners understand which issues are considered deficiencies versus normal construction characteristics
  4. Is used by builders, warranty providers, and homeowners as a reference when assessing warranty-related concerns

The BC CPG does not replace the warranty but serves as a benchmark to help determine whether a condition meets expected performance standards under normal use and maintenance.

    • Related Articles

    • BC Residential Construction Performance Guide (CPG)

      Important BC Residential Construction Performance Guide (CPG) for Home Warranty Insurance

    • Mailing Address

      Mailing Address XXX Kingsway, Vancouver, BC, XXX XXX Postal Address XXX Kingsway, Vancouver, BC, XXX XXX

    • Utilities Setup

      In your new home at Frame, the monthly strata fee includes gas for the range and the domestic hot water supply. The electricity of each suite is individually metered by BC Hydro. You can apply for a new account through the BC Hydro automated service ...

    • Homeowner Manual

      Homeowner Manual Please download your homeowner Manual

    • Roles and Responsibilities

      Owning a new home involves several parties, each with distinct roles and responsibilities related to construction, warranty coverage, insurance, and ongoing maintenance. Understanding who is responsible for what helps ensure issues are addressed ...