Emergency Guideline

Emergency Guideline

For emergencies or any life‑threatening situation, call 911 immediately. For all other emergency situations, please use the following guidelines.

 

Action Steps

Contacts

Fire

Please familiarize yourself with the building’s Fire Evacuation Plan, posted by the elevators on each floor, to identify the locations of Emergency Exits, Fire Alarm Pull Stations, and Fire Extinguishers. 

In the event of an alarm, stay calm and follow the building instructions announced through your in‑suite fire alarm speakers.

Call 911

Water Leak/Pipe Bursts

(Common areas)

Identify the source of the water leak and notify your building’s Strata Manager immediately.

Office hours: bianca.paoli@tribemgmt.com

Tribe after-hours line:

604 343 2601

Water Leak/Pipe Bursts

(In-Suite)

Locate the source of the water leak, turn off the main water shut-off valve in your unit, and contact the Frame Customer Care team if you are within the 2‑year warranty period.

Office hours: frame.customercare@
petersonbc.com  

 

 

Power Outage

(Entire Building)

Remain calm and notify both your Strata Manager and BC Hydro.

 

Office hours: bianca.paoli@tribemgmt.com


Tribe after-hours line:
604 343 2601

BC Hydro: 1 800 224 9376

(24/7 Outage reporting)

Power Outage 

(In-suite)

Inspect your in‑suite electrical breaker panel and reset it. If the issue continues after resetting, please contact the Frame Customer Care team if you are within the 2‑year warranty period.

Office hours: frame.customercare@
petersonbc.com 

 

No Heating

(In-suite)

Switch OFF the HVAC fan‑coil breaker on your electrical panel, then switch it back ON. Ensure your thermostat is set to Heat Mode with the Fan set to Auto for proper operation.


If the issue continues after resetting, please contact the Frame Customer Care team if you are within the 2‑year warranty period.

Office hours: frame.customercare@
petersonbc.com 

 

Gas Leaks or Gas Odor

(In-Suite and Common Areas)

If you detect a smell similar to rotten eggs, it may indicate a gas leak. Stay calm, go outside and contact the FortisBC Emergency Line immediately.

FortisBC emergency line:

1 800 663 9911 (24/7)

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